Frequently Asked Questions
A collection of our top inquiries
What is your refund policy?
We strive to deliver products of the highest quality and want you to be completely satisfied with your purchase. Our refund policy reflects our commitment to ensuring that every customer receives exceptional service. Upon reviewing your request, we may offer a refund or replacement depending on the circumstances. Refunds will be processed using the original payment method. Replacements will be subject to product availability.
What do I do if my order arrived damaged, incorrect or didn't arrive?
Please contact us immediately at [email protected] so we can assist you directly. To expedite your request, be sure to include your Order ID and any supporting photos or documentation to help us quickly locate and resolve any issues with your order.
How long does shipping usually take? How much does it cost?
Orders typically arrive within 5-7 business days from the time you place your order.* All orders are shipped via USPS. We do not currently offer an express shipping option. For U.S. orders, shipping is a flat rate of $4.99 for orders up to 10 lbs. or $9.99 for orders over 10 lbs. Enjoy FREE shipping on all orders over $35!
* Please note that orders to AK and HI may experience longer delivery times.
Do you ship internationally?
Currently, our website serves only the U.S., but we’re happy to share that our teas are available to ship internationally through iHerb.com.
Can I edit my order information after it has been placed (i.e. shipping address, product quantity, and card information)?
Once an order is placed, we are unable to make any changes. For further information or questions about your order, please email us at [email protected].
Where can I get assistance with placing my order online?
We’re delighted to assist you with placing an order online through our website. Just reach out to [email protected], and we’ll be happy to help!
How do I open a wholesale account?
We do not offer a wholesale account option through our website. If you are a retailer interested in opening a wholesale account, we welcome you to contact our Business Sales team for assistance. They can be reached at [email protected] or 1-800-285-6457.